Privacy Policy
In this Privacy Policy we use the term personal information to refer to both personal information and credit
information.
What personal information do we collect?
The information we may collect (and hold) about you includes:
- name, address, email address, date of birth, phone number(s);
- tax file number;
- information about dependents or family members;
- bank account details or credit or debit card details;
- Medicare number, pension card number;
- accounting and financial information;
- occupation, employment history and details;
- family commitments and social security eligibility;
- financial needs and objectives;
- assets and liabilities (current and future), income, expenses;
- superannuation and insurance details;
- risk profile details;
- details of your interactions with us;
- any other relevant information that you give to us for the purpose of providing you with our products or services
Depending on the services we provide to you we may also collect sensitive information from you such as health
information in connection with insurance application forms.
We collect personal information either directly from you or from other people such as:
- related entities;
- suppliers and service providers in connection with providing our products and services;
- your advisers;
- banks, financial institutions and other financial product providers;
- credit reporting bodies;
- fund managers;
- superannuation funds;
- life insurance companies;
- public sources.
We collect information when you:
- visit our website;
- submit application forms with us;
- participate in a meeting (whether in person or via video) or phone call with us;
- email or otherwise correspond with us
Why we collect, hold, use and disclose personal information
We will only use your personal information for the purposes for which it was collected (primary purpose) or for a purpose related to the primary purpose, if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.
Our primary purposes for collecting, holding, using and sharing (disclosing) your personal information include:
- to provide our products and services and customer support;
- to send you information about events, products, services and opportunities that may be of interest to you;
- to conduct market research (where we contact you for feedback on our products or services);
- to run and improve our website including your experience with our website;
- to identify and control or minimise risks to our products or services;
- to enable us to detect and prevent suspicious or fraudulent activity;
- to monitor compliance with our terms and conditions;
- to provide information to our advisers, including lawyers and accountants, to help us comply with legal, accounting,
- or security requirements;
- to protect our legal rights, interests and the interests of others, including in connection with legal claims,
- compliance, regulatory and audit functions and ensuring data security;
- to verify your identity pursuant to the Anti-Money Laundering and Counter-Terrorism Financing Act (AML Act);
- to comply with our legal obligations, resolve any disputes that we may have with any of our customers, and enforce
- our agreements with other people;
- for any purpose related to the above.
Do we use your personal information for direct marketing?
We share your personal information with:
- our related entities;
- suppliers and service providers in connection with providing our products and services;
- payment systems operators;
- banks or other financial institutions;
- fund managers;
- superannuation funds;
- life insurance companies;
- financial product issuers;
- a purchaser of our business;
- specific people authorised by you to receive information held by us;
- government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by
- law.
Information that we provide to other people will be handled in accordance with their privacy policy
We share (disclose) personal information outside of Australia to service providers located in Philippines and India.
We take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles
Sharing Information with Australian-Based Partners
We may share your personal information with Australian businesses or service providers that assist us in delivering our services. If any of these partners share your information with individuals or organisations overseas, they will manage it in accordance with their own privacy policies. You can contact us at any time to request a list of these partners, so you can review their privacy policies and understand how your information is protected when shared internationally. Regardless of where your information is shared, we require all Australian-based partners and service providers we work with to keep your personal information confidential and handle it in compliance with Australian Privacy Principles.
We collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
Our website may contain links to websites operated by other people. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in any linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so please read them before using those websites.
We hold your personal information in either electronic or hard copy form.
We take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
For example we:
- impose confidentiality requirements on our employees and train them about how to keep your information safe and secure;
- have policies and procedures in relation to document storage security and security measures to govern access to systems;
- implement firewalls and virus scanning tools to stop viruses and unauthorised access to our systems;
- destroy and de-identify data when it is no longer required.
However, we cannot guarantee the security of your information.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your information.
If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
You can choose not to provide us with personal information. However, if you do this, we may not be able to provide you with any products or services.
We are required to verify your identity under the AML Act before providing you with our services. In order to verify your identity electronically, we will ask for the following personal information:
- name;
- address;
- date of birth; and
- details of and in some cases copies of your identification documents.
You acknowledge that your personal information may be passed on to external organisations including government agencies and CRB. Your personal information may be disclosed to our agents who assist with the electronic identity verification process.
The use of your personal information for electronic identity verification does not constitute a credit check or impact your credit standing in any way. A CRB may inform us as to whether the personal information provided is a full or partial match with information held on credit information files.
Your details will also be submitted to the Australian Government’s Document Verification Service (DVS). The DVS is a national online system that allows organisations to compare an individual’s identifying information with a government record. More information about the DVS is available on their website.
You do not have to agree to electronic verification. You can choose for your identity to be verified in person, please just let us know if that is your preference.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:
Contact Us
For further information about our Privacy Policy or privacy practices, to access or correct your information, or make a complaint, please contact us using the details set out below
Privacy Officer
T: 02 4397 4455
E: admin@principlefg.com.au
A: Suite 1 36-40 Victoria Street East Gosford NSW 2250
